1. Introduction
The Chosen Agency ("we", "us", "our") operates the website thechosenagency.co and provides OnlyFans and Fansly management services to creators. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website or engage our services.
By visiting our website or applying to work with us, you agree to the terms of this Privacy Policy. If you have questions, contact us at [email protected].
Creator data is treated with the highest level of confidentiality. We understand that our creators operate in a sensitive industry. We never share, sell, or disclose creator identities, account details, or earnings information to any third party without explicit written consent.
2. Information We Collect
Information You Provide Directly
- Application information: When you apply as a creator, we collect your name (which may be a stage name), email address, social media handles, platform usernames, and current earnings information.
- Contact information: When you contact us via email or through the website contact form, we collect your name and email address.
- Account access credentials: When onboarding as a managed creator, you may provide us with limited access credentials necessary to manage your accounts. This is kept strictly confidential and never shared.
- Career applications: If you apply for a position at The Chosen Agency, we collect the information you submit including your CV, portfolio, and contact details.
Information Collected Automatically
- Usage data: We may collect information about how you access and use our website, including your IP address, browser type, pages visited, and time spent on pages.
- Cookies: We use cookies to improve website functionality and user experience. See Section 6 for details.
3. How We Use Your Information
We use personal information for the following purposes:
- To review and process creator applications
- To provide, manage, and improve our management services
- To communicate with you regarding your account, performance, and our services
- To process commission payments and maintain financial records
- To respond to your enquiries and provide customer support
- To review and process employment or contractor applications
- To comply with legal and regulatory obligations
- To improve our website and services through anonymised analytics
We do not use your personal information for marketing purposes without your consent, and we never sell your data to third parties.
4. Creator Data Protection
We understand that creators in the adult content industry have unique privacy concerns. We take these seriously:
- Identity protection: We never publicly disclose the real names or personal details of the creators we manage. Creator identities are known only to direct team members working on their account.
- Account access: Any login credentials or account access provided to us are stored securely and accessed only when necessary to perform management services. Access is revoked immediately upon termination of services.
- Earnings data: Revenue and performance data is confidential and is never shared outside our internal team.
- Content: We do not download, store, or redistribute any of your content outside of what is necessary to perform agreed management services (e.g., scheduling or posting).
- Communications: Messages sent on your behalf by our chatting team are handled internally. Conversation data is not shared externally.
5. Third Parties
We do not sell your personal information. We may share information with third parties only in the following circumstances:
- Service providers: We use third-party services for website hosting, email communication, analytics, and payment processing. These providers are bound by confidentiality agreements and may only use your information to provide services to us.
- Legal compliance: We may disclose information if required by law, court order, or regulatory authority.
- Business transfers: In the event of a merger or acquisition, your information may be transferred to a new entity, who will be bound by the same privacy obligations.
- With your consent: We may share information in any other way with your explicit written consent.
Third-Party Tools We May Use
- Google Translate: For website translation functionality.
- Tidio: For live chat support on our website.
- Analytics: We may use anonymised analytics tools to understand website performance.
6. Cookies
Our website uses cookies — small text files placed on your device. We use the following types:
- Essential cookies: Necessary for the website to function correctly. Cannot be disabled.
- Preference cookies: Remember your language preferences and other settings.
- Analytics cookies: Help us understand how visitors use the site. These are anonymised.
- Third-party cookies: Set by services like Google Translate or Tidio live chat.
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. Continued use of the site constitutes acceptance of essential cookies.
7. Data Retention
We retain personal information for as long as necessary to fulfil the purposes described in this policy, including:
- Active creator accounts: For the duration of the management relationship plus 12 months.
- Financial records: For a minimum of 7 years to comply with legal obligations.
- Application data (unsuccessful): Deleted within 90 days of application rejection.
- Website analytics: Retained in anonymised form indefinitely.
Upon termination of services, creator account access is revoked immediately and all related credentials are deleted from our systems within 14 days.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal obligations.
- Portability: Request your data in a portable format.
- Restriction: Request restriction of processing in certain circumstances.
- Objection: Object to processing of your data for specific purposes.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
9. Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, or disclosure. These include:
- Encrypted communication channels for sharing sensitive credentials
- Restricted internal access to creator account data on a need-to-know basis
- Regular review and updating of security practices
While we take data security seriously, no system is completely immune to breaches. In the event of a data breach that affects your rights, we will notify you without undue delay.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website or services after any changes constitutes acceptance of the updated policy.
11. Contact Us
For any questions, concerns, or data requests related to this Privacy Policy, please contact us:
The Chosen Agency
Email: [email protected]
Website: thechosenagency.co